Effective Date:  01-22-2025

Terms & Conditions

Overland Heating and Cooling LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. 

Privacy Policy

Overland Heating & Cooling LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

Information We Collect

We may collect the following types of information:

  1. Personal Information:
    • Name
    • Phone number
    • Email address
    • Address
    • Payment information
  2. Non-Personal Information:
    • IP address
    • Browser type
    • Operating system
    • Website usage data

How We Use Your Information

We use the information we collect to:

  • Provide and manage our services.
  • Process payments and transactions.
  • Communicate with you, including sending SMS-based billing notifications if you opt in.
  • Improve our website and services.
  • Comply with legal obligations.

SMS Opt-In Policy

Overland Heating & Cooling LLC will collect opt-ins verbally from customers. Customers can opt in to receive SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys either in person at our physical location or over the phone during a call. When registering for the first time, customers will be asked to provide their phone number and will be informed of the following:

  • “Message and data rates may apply.”
  • “Message frequency may vary.”
  • “Text HELP for support or more information and STOP to unsubscribe at any time.”
  • Their phone number will not be shared with third parties.

Website/Online opt-in: 

“By submitting this form and signing up for texts, you consent to receive text messages from Overland Heating & Cooling LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. 

Data Sharing

We do not sell or rent your personal information to third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of SMS communications by texting STOP.
  • Contact us with questions about your data.

To exercise these rights, please contact us at (480) 495-3063.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Overland Heating & Cooling LLC
Phone: (480) 495-3063